FAQ's

EXCHANGE/RETURN INFO


Currently our store does not offer refunds; only exchanges at this time.

In order to receive an exchange or store credit you must contact us via email within 10 days of your order arriving. Failure to do so will result in a final sale. Policy strictly enforced.


Exchange Policy


Items must be returned in new, unworn, and unwashed condition. They must also be returned with their original packaging and all of its contents (if applicable). All sale items are non-returnable, non-refundable, and non-exchangeable.

EXCHANGE INSTRUCTIONS

1 All returns must be accepted via email *no exceptions

Once your return is accepted you can pack and secure your order in it's original package (if possible) with packing slip included.

2 Take the package to any carrier of your choice and purchase a return label.     
(The cost of returning the item(s) to us is your responsibility.)

*Note: If you'd like to purchase a return label through us for $4.00 you can do so. This is more cost effective than doing so through your local post office for this option email us @pkidchickscollection@gmail.com  for with your order number and the item(s) you'd like to return.

3 Ship the item(s) back to the address provided and you're set!

RETURN ADDRESS: 
PKC COLLECTION 
7054 HARVEST LANE
RIVERSIDE, CA 92506

Once we've received your package, our exchange department will contact you via email to issue your store credit code for easy access shopping. 

In the unlikely case that there is a defect with the item(s) you have received we will gladly replace your item and pay for the shipping both ways, just email us. 

Any questions or concerns regarding an exchange please email us at pkidchickscollection@gmail.com

 

Shipping

Once shipped most domestic orders take anywhere from 2 to 6 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 6 weeks. (10-16 days for Canada) Canadian order are now taking longer to arrive due to Co-Vid19.

How do I know my package is on it's way?


Once your order is shipped (within 1-2) business days an email with tracking information will be sent to the email provided at checkout.

 

Undelivered Items?

We are not responsible for the fee to re-ship undelivered items due to a wrong address or non acceptance. Customers are responsible for providing a proper address and acceptable mail box standards in which to receive a package. A $5 re-shipment fee will be issued to re-ship all undelivered items that come back to us. 


Lost or stolen packages?


We are not responsible for lost or stolen packages.


What if my mail box is too small for large packages?

If your mail box is too small the postal carrier will leave a note in your mail box stating that your local USPS office has your package on hold. They will hold if for 15 days. Failure to pick up package will result in it being sent back to us. A $5 fee is required to re-ship all packages. We suggest using the tracking number provided via email to ensure the proper location of your order and avoid such issues arising.

 

Do you accept orders placed outside of the US?

Yes we ship worldwide! Shipping to Canada starts at $17.50 USD and varies on weight. Shipping anywhere else outside U.S territories starts at $23 USD.


What if I'm unsure about sizing?

To best assist on sizing review the posted measurements carefully as each item has been measured for accuracy. Compare posted measurements to your own and select the item in your sizing range. (Measurements are posted as inches.) If you still have questions you can always email us at pkidchickscollection@gmail.com our team will be happy to assist you.


My size is not available but I really want the item?

If your size if not available it's probably because the product is sold out. Some times items will be restocked. You can email us regarding that item. Please include item name and size in the email pkidchickscollection@gmail.com

 

Is my payment secure?

We currently use PayPal & Square which are two of the most trusted online payment solutions available. Because of this, our site has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's or Squares secure servers. Which accept Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order by 2-3 business days.